Although almost all staff agree that privacy is important to patient safety and experience, fear of reprisals have prevented front-line staff from making pro-active privacy decisions. We wanted to know how we might get AHS staff to practice privacy with confidence.

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Through research and empathy, it was found that "grey" privacy issues - situational cicumstances that have murky legal boundaries - were the biggest opportunity for changing mindsets and behaviors.

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The sprint team voted to create two prototypes: a fast-paced trivia card game so that front line staff could safely practice and discuss grey-area privacy issues during breaks; and an algorithm to determine when and how staff communicate with police services.

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Both prototypes tested positively with minor tweaks and South Health Campus is taking the lead on distribution.

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Lab Members: Marlies, Erin

Collaborators: Linda French, Lori Anderson